Frequently Asked Questions
Where are you located?
I work out of my home office here on the Northeast Side of Cedar Rapids. When you pull up you’ll be pulling up to a home. A great landmark to know whether you’re here is to look across the street. If you don’t see Collins Aerospace on 32nd, you’re not here!
How long do you need my machine for?
Typically this varies depending on the diagnosis of the machine, and the extent of the repairs that need to be done. Rest-assured I will keep you up to date of news as it happens. If it’s required that I order a part for your machine before it can be fixed, my standard time is two days after diagnosis(again dependent upon the part) however, for most services I can offer a 24-48 hour turnaround time.
How can I pay you?
I accept Cash, Check, Venmo, Cashapp, and Card. There is an additional fee for using the card service, which I’m happy to inform you of when you come to pay, or just prior. Please make all checks payable to “Brandon Gordon”
Is there a fee for diagnosis?
Yes, every diagnostic fee is the same. I charge a 45 dollar diagnostic fee. Should you decide to have your PC repaired by me, I will waive the diagnostic fee and only charge you for the labor and parts. However, if you decide you’d just like me to diagnose the machine, that is 45 dollars.
Do I need to sign anything?
While there is some documentation in the works, there is not currently anything needed to be signed upon arrival. As I tell everyone, it’s in my best interest to ensure that you get your machine back, and I have no interest in holding on to it. That being said, there is some documentation that is in the works regarding leaving your assets with me…stay tuned for more.
What information do you need from me?
When you arrive, it’s imperative that if there’s a software issue, you leave me your password/PIN for your machine. While I do have the ability to remove the password from your machine, I will not do this, and will do everything in my power to contact you. Failure to leave this can result in service delays. Additionally, if you can tell me what behavior your machine is exhibiting, and what programs you were in when issues started occurring, that will give me a better way to replicate the problem.
What’s the typical process for a repair?
Typically when someone wants a computer repair, they call to setup a time where they can come drop it off. After you call and set a time with me, you’ll do a drop off, and we’ll have a quick chat about what’s going on with your computer, and how long it will take me to fix it, and when you can expect to hear back. I then begin work on your PC. I will first diagnose the PC, and then give you a call to let you know what’s going on. After you’ve decided it’s okay to move forward, I’ll either order the parts or allow you to order them. Once they arrive, I’ll install them, finish the repair, and give you a call, to schedule a time for pickup!